Photo Credit: tflcar.com
The exhilarating, fast-paced and fascinating world of automobiles offers a spectacular representation of mechanical engineering ingenuity. The craftsmanship that goes into the creation of a car is truly remarkable.
The industry has produced top mechanical masterpieces that have pioneered a new technological sphere and sky-rocketed the reputation and flair of long-familiar car brands.
Audi and Infiniti are well-known car brands that have produced amazing cars and continue to do so to this day. Both brands have created cars that greatly express sophistication and class. However, which company among the two has the best customer service? Well let’s take a look.
Audi is a German automobile manufacturer that creates and distributes cars globally. The brand is well known for producing luxury cars that epitomize elegance and have futuristic designs. The likes of the R8 and Q5 are examples of the brilliance Audi can produce.
Established in the late 1800s, the car brand went through several transitions before settling on a trademark that turned the company into a household name.
Currently, Audi is set on designing revolutionary cars that will become trendsetters in the automobile industry. Audi’s customer service provides a variety of services that differ from one country to the next.
In general, here are services that are available in most Audi branches globally: Audi free way plan, Audi assist, Audi Sure and Audi financial services. A customer has the privilege of requesting a test drive before purchasing a car, and they offer fair warranties.
In some instances, various Audi cars come with bonus packages and additional car parts. The Audi staff is reported to be very helpful and efficient service delivery is a mantra they strictly follow with high enthusiasm.
On the negative side of things, certain Audi subsidiaries have been involved in detrimental scandals that have slightly affected the brand’s reputation. Low quality car parts, repair errors and promoting false promises are some of the misdemeanors that have been committed by certain Audi branches.
Nonetheless, Audi is still a well-renowned company that produces top-notch cars.
Infiniti is a subsidiary of the Japanese automobile giant Nissan. Infiniti is rapidly progressing and is leaving a good impression on the global market.
Established in 1989, the young brand has grown exponentially, with more than 200 dealerships in 15 countries. Cars such as the Infiniti G and the Infini QX70 are examples of what the company can produce.
Even though the brand has a good reputation, they still produce cars that compromise of standard designs most modern vehicles have. They have promised to produce unique and breathtaking designs in the near future.
When it comes to customer service, Infiniti doesn’t offer much when it comes to additional services and benefits. However, they do offer the test drive privilege and fair warranties.
On the negative side, there have been many complaints from consumers globally pertaining the quality of the cars and the questionable efficiency of various car parts from certain models.
One consumer in America reported that his Infiniti experienced a brake failure (www.customerservicescoreboard.com/infiniti). Other complaints revolved around poor service delivery, rude staff and disorganized call centers that offer minimal help.
Both brands produce amazing luxury cars. However, when it comes to customer service, Audi takes the cup. Audi offers more additional benefits and services. Plus there were fewer complaints in comparison to Infiniti.
Most consumers who bought Audi models reportedly gave positive feedback about the customer service in comparison to Infiniti.
Audi car models have better road efficiencies in comparison to Infiniti models. A noteworthy praise given to an Infiniti car model is the low fuel consumption capability the Infiniti G possesses.
In this head to head matchup Audi wins.